Are you passionate about retail and service excellence?

Are you confident to manage a store and lead a team? We are looking for you to work as Retail Store Managers in MpumalangaGauteng/Free State/Limpopo and North West.

Job Purpose

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets.

Duties & Responsibilities

Job Objectives

  1. To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
  2. To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
  3. To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the company’s image.
  4. To ensure competent and motivated employees through effective leadership and management.
  5. To adequately schedule staff in line with the relevant labour model in order to ensure each department is fully and appropriately staffed.
  6. To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR/payroll.
  7. To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.

Education and Experience Requirements

1. Grade 12 (Maths 50% and English 50%)

2. Diploma in retail / finance management will be advantageous, but is not an inherent requirement.

3. Minimum 3-5 years’ experience in a store management role within a retail/FMCG store operations environment

4. Must be willing to relocate as and when required.

5. Must have a valid drivers licence.

Job Knowledge and Skills Required

Strong retail/FMCG background and understanding of merchandising and promotions principles

Knowledge of stock, cost, risk and compliance management procedures

Knowledge of Customer service excellence and strong customer orientation

Knowledge of labour legislation and IR practices

Sound managerial skills

Results and target driven

Planning and organising skills

Problem-solving and good communication skills

Good financial acumen

Computer literacy

Essential Competencies

Leading and Supervising

Delivering Results and meeting Customer Expectations

Working with people

Coping with Pressures and Setbacks

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