SAPS Vacancies: Investigator

Role Objectives:

  • To investigate, analyse and determine the extent of the insurance company’s liability concerning loss or damages to clients insured assets.
  • The Investigator also identifies fraudulent activity or foul play by examining the information gathered during the valuation process.

Key Responsibilities:

  • Ensure that upon receipt of the instruction, to arrange appointment for assessment and interview clients where needed to verify the details of the incident. Capture all the information in a professional manner and within the agreed time limits on the line of business system.
  • Follow agreed process to carry out the inspection of the insured and ensure that extent of the loss and/or damage is determined and to collect evidence if required. Ensure that all policies and procedures are followed with regards to the inspection/investigation process and the correct documentation is completed.
  • Make contact with the relevant stakeholders and/or service providers in gathering all information required to complete the claim.
  • Compile comprehensive report and attach all relevant evidence and to present to claims forum in case of proposed rejection and act only as per the agreed mandate.
  • Focus to deliver quality reports and to drive the agreed targets in terms of savings ratio, as agreed with account managers.


Required Knowledge, Experience and Skills:

  • 2-3 years’ experience in the insurance industry
  • At least 2 years experience in investigations
  • SAPS exposure and/or background preferred

Educational Requirements:

  • Matric/Grade 12
  • Certificate/diploma in risk management or forensics will serve as an advantage.

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