Shoprite IS hiring

SOCIAL MEDIA CO-ORDINATOR

Closing date: 2019/03/13

Details

Social Media Co-ordinator (190226-1) - Computicket

Job Details

Job TitleSocial Media Co-ordinator
Job Type ClassificationPermanent
Location – Town / CityRandburg
Location – ProvinceGauteng
Location – CountrySouth Africa
Reporting ToMarketing Manager

Job Advert Details

Job CategoryMarketing
PurposeAs a Social Media Coordinator, you will be responsible for developing and implementing our Social Media strategy through content planning and creation, community management, listening and analysis in order to increase the brand’s online presence and improve our marketing and sales efforts.
QualificationsMatric
Diploma / Degree
Experience1-3 years experience
KnowledgeFacebook
Twitter 
WhatsApp
SkillsPC literate
Excellent written and verbal communication skills
Problem solving and decision making ability
Customer focussed
MS Office / G-Suite knowledge –minimum intermediate level
In depth understanding and active participation in social network systems
Job objectivesIdeation and development of new social media strategies and content
Supporting and assisting customers in a professional manner via our social networks l
Assisting with monitoring, testing and improving Computicket E-Channel devices
Escalating any problem areas found on web site or any device to line manager
Making suggestions to management with regards to improvements 
Compiling daily reports on issues pertaining to E-sales channels and website
Updating all aspects of Computicket Facebook page, Computicket Twitter page and the Computicket Instagram page
Writing and updating frequently asked questions (FAQ) for users
Ensuring Terms and conditions loaded on website are free of spelling and grammar errors 
Administration related to position
Testing and feedback on development applications like Android and Apple
Monthly reporting on social media platforms 
Any other reasonable and lawful instructions
Learning and performing all aspects of the website administrator position to fulfill these duties when required
Quick and timeously responses on information as well as query and complaint – related correspondence
At all times communication must be professional, informative and resolution must be achieved on the first contact for website response. 
The relocation and call back of customer when required. 
Be willing to operate as an overflow to Call Centre telephonic bookings
Adhere to E-mail response turnaround time
Knowledge of Social Media tools like Hootsuite, Brandseye etc.
Knowledge and maintenance of a Company YouTube account.
Applicant Feedback PolicyShoprite endeavours to provide feedback to all candidates whenever possible. However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsucces

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